Sales are through Window Covering Dealers
Romanzia Shades can be purchased through thousands of window covering dealers nationwide - home furnishing stores, interior designers, and other window covering professionals. We encourage consumers to use the services of a window covering professional because they can help find the right fabric and provide professional measuring and installation services. Romanzia Customer Service may be able to recommend a dealer in your area.

Companies and individuals who are regularly engaged in the business of selling window coverings may wish to open a dealer's account with Romanzia. A dealer's account application must be approved before any dealer's discount terms will be discussed.

Inspection of Customer's Fabric
Romanzia inspects Customer's Fabric upon arrival as a courtesy. We do our best to inform our customers of any printing flaws or fabric defects. Romanzia, however, does not assume responsibility for dye lot match, printing flaws, or fabric defects in Customer's Fabric.

Shipping Your Fabric to Romanzia
Fabric should always be shipped on a roll to avoid wrinkling. Fabric that is received folded or wrinkled may be subject to a pressing charge. Please be sure that our workroom can match your fabric to your order by carefully describing your fabric on the order form and clearly identifying the package when shipped. Ship fabric to Romanzia at the address listed below. If you ship fabric by U.S. Mail, be sure to include P.O. Box 72 on the address label.

Return of Extra Customer's Fabric
Romanzia will return extra fabric if requested. Extra fabric will be shipped separate from your shade order. Freight charges for returned fabric will be billed to the customer. Only full width pieces will be returned. Selvage scraps will not be returned.

Rush Orders
We will do our best to complete your order in a timely manner. If you have a deadline, please let us know and we will try to work with it. If accommodating your deadline is not possible within our regular work schedule, we may be able to schedule overtime help to complete your order on a rush basis. Please check with Romanzia customer service to see if rush orders are being accepted. If so, a 20% rush charge will apply.

Flame Retardant Lining
Flame Retardant Linings are available upon special request.

Materials (fabric & trim) supplied by the customer must be flame retardant for shades and toptreatments to be flame retardant. Romanzia does not provide flame proofing service for fabrics, trim, or finished products. Romanzia makes no claims as to the fire retardancy of it's products other than passing through the flame retardancy certifications of the window covering fabrics used.

Warranty
Romanzia products are guaranteed to be free from defect for a period of three years from the date of purchase. Romanzia reserves the right to correct any such defect. This guarantee does not extend to fabric or trim supplied by the customer, normal wear, or damage as a result of misuse.

Romanzia Customer Service
Address and Phone Numbers

Please be sure to include P.O. Box 72 on any letters or packages sent through the U.S. Mail.