Support for Romanzia's Window Coverings
Please note that as our products are custom built to your specifications we may send you modified instructions for your specific installation.
How to Order:
Please use a Romanzia Order Form to place your orders. Order forms may be accessed at our website or requested from Romanzia Customer Service at 715-924-2960. Romanzia Customer Service will also be happy to help with any questions.
Romanzia sells window covering products through interior designers and window covering dealers nationwide. If you are regularly engaged in the business of selling window coverings, you may apply for a dealer account with Romanzia. Dealer Account Applications are available by calling Romanzia Customer service at 715-924-2960 or by accessing www.Romanzia.com.
We will do our best to complete your order in a timely manner. If you have a deadline, please let us know and we will try to work with it. If accommodating your deadline is not possible within our regular work schedule, we may be able to schedule overtime help to complete your order on a rush basis. Please check with Romanzia Customer Service to see if rush orders are being accepted. If so, a 20% rush charge will apply.
Order changes or cancellations may only occur before the start of production.
We will gladly calculate pricing for any of your projects. Larger orders may qualify for a quantity discount. Please e-mail or fax a detailed description of your job to Romanzia Customer Service (you can use a Romanzia Order Form and check "Quote Only" at the top).
Shipping charges are billed to the customer. We will always do our best to send your order by the best and most economical means possible. Orders with one or more items that exceed the FedEx size restrictions must be shipped by truck.
Romanzia products are guaranteed to be free from defects for a period of five years from the date of purchase. Romanzia reserves the right to correct any such defect. The cost of shipping replacement parts or replacement shades is covered by this warranty.
This warranty does not extend to fabric or trim supplied by the customer, normal wear, or damage as a result of abuse or misuse. This warranty does not cover the cost of labor or other consequential expenses related to the on-site repair, removal, or re-installation of products.
A Note about Edge Curling
All shades are susceptible to some degree of edge curling. Edge curling can be caused by variations in temperature or humidity between the window and the room. We have selected shade materials that are soft and stable in order to minimize edge curling. We cannot, however, guarantee that your shades will not show some degree of curling.